Returns

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» What is the Zephyr Return Policy?
» New & Unopened items

Zephyr Sports will accept returns on most unopened items for up to 60 days after the invoice date. No RMA required for new unused and unopened items. Returns must have zero appearance of being used. All tags and packaging must be intact. All warranty cards, instructions and accessories must be included as well. Any items sent back with obvious signs of use/wear will either be denied or charged a minimum 25% restocking fee as well as a shipping deduction if free shipping was received on the original order.

» DOA (Dead on Arrival) & Manufacturers Defects

We will assist with all DOA (Dead on Arrival) and Manufacturers defects for 30 days from the original date of purchase. Please contact our customer service department at 805-275-2040 so we may assist you with your issues. We will do some basic troubleshooting to attempt to solve your Issue. If we are unable to solve the issues we will take care of getting your product back and repair / replace at our discretion. All returns for DOA and Defects require prior authorization prior to being returned to Zephyr Sports.

Return Shipping

Customer is responsible for all return shipping. All returns must be properly packaged (Do not slap a shipping label on the retail packaging). We suggest shipping via Insured fedex with a signature required. Zephyr Sports is not responsible for packages lost in transit.


Exclusions

The following items cannot be returned under any circumstances. Paintballs, Slide Shorts, Undergarments, Ladies Swimwear, Socks. Other exclusions may apply.
» NEW & UNOPENED - Exchanges / Returns for Store Credit

Returns for Store Credit / Exchanges


Zephyr Sports will accept returns on most unopened items for up to 60 days after the invoice date. No RMA required for new unused and unopened items. Returns must have zero appearance of being used. All tags and packaging must be intact. All warranty cards, instructions and accessories must be included as well. Any items sent back with obvious signs of use/wear will either be denied or charged a minimum 25% restocking fee as well as a shipping deduction if free shipping was received on the original order.

All returns for Store Credit / Exchanges will be issued via Zephyr Gift Card. Customer is responsible for the shipping costs to return products to us. We will issue a gift card for the amount of your returned item(s), then you will be able to place your order directly on our website using the gift card emailed to you.

Step 1:


Return your brand new gear within 60 days to:

Zephyr Sports

Attn: Returns - 1055

2970 Seaborg Ave.

Ventura, CA 93003



You must include a copy of your invoice for quick processing. Failure to include your invoice will delay returns processing.

Return Shipping

Customer is responsible for all return shipping. All returns must be properly packaged (Do not slap a shipping label on the retail packaging). We suggest shipping via Insured FedEx with a signature required. Zephyr Sports is not responsible for packages lost in transit.

Step 2:


As soon as we receive your return we will inspect your package and process your return. Please allow 3-5 business days to process your return as well as your refund / Store Credit.

Exclusions

The following items cannot be returned under any circumstances. Paintballs, Slide Shorts, Undergarments, Ladies Swimwear, Socks. Other exclusions may apply.
» NEW & UNOPENED - Returns for Refund

New & Unopened Items

Zephyr Sports will accept returns on most unopened items for up to 60 days after the invoice date. No RMA required for new unused and unopened items. Returns must have zero appearance of being used. All tags and packaging must be intact. All warranty cards, instructions and accessories must be included as well. Any items sent back with obvious signs of use/wear will either be denied or charged a minimum 25% restocking fee as well as a shipping deduction if free shipping was received on the original order.

Step 1:


Return your brand new gear within 60 days to:

Zephyr Sports

Attn: Returns - 1099

2970 Seaborg Ave.

Ventura, CA 93003



Returns for a refund are subject to a 15% restock fee. Free shipping fees from your original order may also be deducted from refund total. Restock Fees will be waived if you choose store credit.

You must include a copy of your invoice for quick processing. Failure to include your invoice will delay returns processing.

Return Shipping



Customer is responsible for all return shipping. All returns must be properly packaged (Do not slap a shipping label on the retail packaging). We suggest shipping via Insured FedEx with a signature required. Zephyr Sports is not responsible for packages lost in transit.

Step 2:


As soon as we receive your return we will inspect your package and process your return. Please allow 3-5 business days to process your return. Paypal refunds will show on your account immediately. Credit card refunds take 2-4 business days for your bank to process.

Exclusions

The following items cannot be returned under any circumstances. Paintballs, Slide Shorts, Undergarments, Ladies Swimwear, Socks. Other exclusions may apply.
» NEW & UNOPENED - RAPID EXCHANGE
Wrong color? Wrong Size? Need it Fast? Zephyr now offers Rapid Exchange!

Rapid exchange is only available for New & Unopened Items.

Zephyr Sports will accept returns on most unopened items for up to 60 days after the invoice date. No RMA required for new unused and unopened items. Returns must have zero appearance of being used. All tags and packaging must be intact. All warranty cards, instructions and accessories must be included as well. Any items sent back with obvious signs of use/wear will either be denied or charged a minimum 25% restocking fee as well as a shipping deduction if free shipping was received on the original order.


Step 1:


Place your order for the new items you want.

Step 2:


Send your return to:

Zephyr Sports

Attn: Returns - 1067

2970 Seaborg Ave.

Ventura, CA 93003



You must include a copy of your invoice for quick processing. Failure to include your invoice will delay returns processing.

Step 3:


Zephyr Sports will process a refund/store credit for your return. In order to receive a full refund for your return, the replacement order must match or exceed the value of your original item(s) ordered.

Please allow 3-5 business days to process your return. Paypal refunds will show on your account immediately. Credit card refunds take 2-4 business days for your bank to process.
» DOA - Manufacturers Defects

At Zephyr Sports we know the occasional manufacturer defect is bound to happen for out of the box items. While we know this can be a hindrance, we unfortunately have no way to test every product before it leaves our warehouse. If you have a warranty issue within 30 days of your purchase, we have techs on standby to help you work through any issues you may have with your new gear.

All defective products require an RMA which you can obtain by; e-mailing us at rma@zephyrsports.com, calling us at 805-275-2040 or using our online Live Chat function above to speak with a returns specialist. If we are unable to solve the issues we will take care of getting your product back and repair / replace at our discretion.

Issues After 30 Days:

Manufacturer's warranties will cover any product issues after this initial 30 day period. Feel free to contact us if you need help getting in touch with a manufacturer.

» Used Item Return Policy
Used items returned to Zephyr Sports are subject to restock fees of up to 75%. All used products require an RMA and prior approval before returns will be accepted. Click here and fill out the return form. Once you have it filled out, e-mail it to rma@zephyrsports.com and it will be reviewed and your RMA will be provided. Please allow 2-3 business days for us to process your RMA.
» I received the Wrong Product.

If you have received the wrong product please call us at 805-275-2040. We will gladly help you solve any issues in a timely manner. Do not attempt to use or open the product as this will void the claim for return. We allow claims to be filed up to 5 Business days after the delivery date. Any claim made after 5 Business days is considered void and may not be honored.

To streamline the process and make sure you receive the correct product as fast as possible, we advise you to call our customer service department. Please have your invoice readily available as our representatives will need to verify information listed on your order invoice.

Once our customer service representatives verify your claim that the incorrect product was shipped to you, we will promptly email a FedEx shipping label for you to return your item(s). Be sure to clearly write the RMA provided by our reps on the outside of your return package. Failure to write the RMA on the outside of the package will delay your return processing. If you are not sure where your local FedEx facility is, our reps will gladly help you locate the nearest FedEx drop-off/pick-up location. Once we receive the product and confirm that it was shipped incorrectly, we will ship the correct product to you.

If you are unable to receive a FedEx shipping label, please include a copy of any receipt detailing shipping costs. Once received and confirmed, we will then reimburse your shipping cost via store credit to your account. Reimbursements will only be authorized for standard ground shipping. If you decide to ship by any other means, we will only reimburse up to a maximum of the determined FedEx ground cost.

» My Order is Missing an Item(s).

If your order is missing an item or you received an incorrect quantity, please immediately contact our customer service department at 805-275-2040. Missing or Incorrect product claims must be made within 5 business days of Package Receipt.

To streamline the process and make sure you receive any product in question as quickly as possible, we advise you to call our customer service department. Please have your invoice readily available as our representatives will need to verify information listed on your order invoice.

Once your claim is filed, our representatives will then research the claim. This will include verifying shipment weight as well as an inventory count. Please allow 24-48 hours for your claim to be researched. When we have come to a conclusion you will be contacted by a rep, and if we failed to ship any product in question, we will promptly send out your item(s) at no additional charges to you.