Returns & Exchanges
Return Policy & ProcedureWe offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging, (paintballs excluded). If you plan to return or exchange an item(s), then please follow the prompt bellow.
Is the item you're returning defective?
Hint: Did the item NOT work when you opened the box?
Please Note:- All returns are subject to a 15% restocking fee
- Restocking fee may be waived if Store Credit is preferred
- Used products may not be returned. Use is defined as any attempt to open packaging, fire, install, wear or wash.
- If you were shipped the incorrect item or an item that differed from the invoice, please note this under the "Reason for Return" section of the RMA request form. This is so you receive the appropriate RMA number.
- All Manufactures provide at least a 90-day (some offer 1 year) full parts and labor warranty on guns.
- All purchasers of paintball markers must be 18 years of age. Purchasers agree to abide to all local laws and regulations in their area.
- Purchasers are responsible for all importation taxes and duties imposed.
- We will not accept exchanges / returns on defective merchandise, please contact the manufacturer.
- Shipping costs for returns are the responsibility of the purchaser. Shipping will be charged on returns that received free shipping. Shipping costs will not be refunded on returns or refused packages
- No returns accepted without RMA (Return Merchandise Authorization) number.
Feel free to contact our office at 877.814.4297 with any questions or concerns. Zephyr Sports will not be held responsible for any typographical errors made when filling out the RMA request form. Paintball guns are not toys and should be handled as such. Airsoft guns are required to have the tip (1/4 inch) of the barrel permanently colored in blaze orange or red.
All pricing is listed in U.S. Dollars (USD$).
