» Does My Shipping and Billing Addresses Have to Match?
For fraud protection purposes, we require that all address information must match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate shipping address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all. If both addresses are on file with the credit card company, you still may be contacted to verify your address.
If this is the case, please give us a call at 877-814-4297 so that we can manually verify your addresses with the credit card company. If your financial institution cannot verify your address with us, you will be contacted via email or phone call. If we are unable to verify your address within 10 days, your order will be cancelled.
After you place your items in your shopping cart, all you need to do is enter you zip code in the shipping calculator on the shopping cart page to receive shipping quotes.
After you place your items in your shopping cart, international customers will have to enter their entire address in order to receive a shipping quote. Ebay will not allow us to ship internationally; To order internationally, please use our direct website or call our customer service department.
» Does My Package Require a Signature?
Orders over $250 will require an adult to be present to sign for the package. If your order is less than $250 and there is a safe place to leave your package, the carrier may leave the package if no one is available at time of delivery. This decision is made by your local carrier and Zephyr Sports cannot be responsible for packages lost in transit. We will assist in filing a lost package claim with the carrier.
» When Will My Order Ship?
When you shop with Zephyr Sports, you get great service and fast shipping. We know how anxious you are after you place an order and we will get your order out as soon possible. Approved orders placed by 2 p.m. pst Monday though Friday are shipped out the same day. (Orders placed over the weekend will ship the next business day) On rare occasions, weekend orders may not ship until Tuesday due to the large volume of orders. Weekends and holidays are not counted as shipping days by any of our carriers. If you need to have your order on a certain day, please choose the method that will have it arrive one day early. In the event that one or more of the items from your order is out of stock, you will be notified via telephone or email. You have 3 days from that point to contact us, or we will refund and remove the out of stock items, and ship the rest of the order.
Zephyr Free Shipping
Zephyr Sports offers Free shipping to the continental United States on orders over $100. (P.O. Boxes addresses are excluded.) Items shipped using Free shipping will be shipped via Fedex or USPS at our choice and will include a tracking number. Shipping times will vary from 1 to 10 days depending on shipping method. Please upgrade to Fedex shipping if you require faster shipping. USPS order will receive a delivery confirmation number. This will only give you delivery confirmation and will not allow you to track your package along the way. USPS shipping does not include any insurance. We recommend you upgrade to Fedex shipping whenever possible. If you choose Free shipping, you cannot choose the shipping method.
Our preferred method of shipping is Fedex. Fedex Express delivers Monday through Friday and FedEx Home Delivery Delivers Tuesday through Saturday. We do no ship on weekends or holidays. We ship Fedex Home Delivery, 3-day air, 2-day air and standard next day. Fedex will attempt to deliver three times. If you miss all three of these attempts, then Fedex will hold your package for seven days and also send you a postcard to inform you of its arrival. If you fail to collect this package within the set period then it will get returned to us. Zephyr Sports will hold your package for fifteen days. Please note that if this happens we will charge you for re-shipping. If you fail to collect your package within fifteen days, we will refund your account and withhold all shipping fees as well as a 15% restocking fee.
If no insurance is selected, Zephyr Sports will not be responsible for any damaged, lost or stolen merchandise (etc). If no insurance is selected FedEx packages will be shipped with only USD 100.00 insured.
» Can I Pick Up My Order?
This option is no longer available. If you live close by or are in the area feel free to stop by our storefront and do some shopping.
2978 Seaborg Ave.
Ventura, CA., 93003
» Can I Track My Package?
Yes you can. As long as you entered a valid e-mail address during checkout, you will receive an e-mail with tracking information. Please be sure to check your spam filter as these e-mails tend to get caught in these filters. You can also login to your account
to track your package. Your login is your e-mail address and a password that you received when you placed your order. If you have forgotten your password, you will be able to retrieve your password from this screen also.
When you place an order over $100 (excluding taxes) you can receive Free Zephyr Shipping or get Home Delivery for ONLY $3.00! No rebates, No hassles! Just place the items you wish to order in your shopping cart and type in your zip code and the shipping rates will pop up. Zephyr Free Shipping will be one of the options to choose from. FedEx Home Delivery only delivers to the United States. Home Delivery only delivers Tuesday through Saturday.
Applies only to the contiguous 48 states
Applies only to internet orders (Phone orders ship free for orders over $250)
Applies only to orders placed directly through www.zephyrpaintball.com
Excludes P.O. Boxes